Welcome to the ZEYA FAQ, where we answer all your questions about our natural stone jewelry, its handcrafting, our delivery times and much more. ✨

Frequently Asked Questions

Products & Materials

1. What types of stones do you use?

We select only authentic natural stones , carefully chosen for their energetic properties and quality. Each bracelet is designed with stones such as Amethyst, Tiger's Eye, Labradorite, Rose Quartz , and many others, in order to bring balance and harmony.

2. Is your jewelry handmade?

Yes, all our jewelry is handmade and made in Morocco with unique craftsmanship. Each bracelet is assembled with passion to guarantee an authentic and exceptional piece of jewelry.

3. Are your bracelets hypoallergenic?

Our bracelets are designed with gold stainless steel accessories , a hypoallergenic, water-resistant and durable material, ideal for daily wear with complete peace of mind.

4. What size are the bracelets?

Our bracelets are designed with a standard size of 18 cm , perfect for most wrists. Need a specific size? Simply indicate your preference in the comments when ordering, and we will adjust your bracelet to measure.

5. What is the meaning of the stones?

Each stone has a unique energy and symbolism . For example:

  • Amethyst : Soothes the mind and promotes meditation.
  • Tiger's Eye : Protection and self-confidence.
  • Rose Quartz : Love and gentleness.
    You can consult our Stone Guide to learn more.
6. How do I care for my natural stone bracelet?
  • To preserve the beauty and energy of your stones.
  • Clean them with a soft, dry cloth.
    Recharge them under the light of the full moon.
  • Avoid prolonged contact with water and chemicals.

Delivery & Shipping

1. What are your processing and delivery times?

We process all orders within 24 hours , and delivery takes 1-2 business days after dispatch.

2. Will my package arrive in good condition?

Absolutely! Our bracelets are carefully packaged in a ZEYA case to protect them during transport and offer you an elegant and refined opening experience .

Payment & Security

1. What payment methods are accepted?

We exclusively offer Cash on Delivery (COD) . You only pay when you receive your order, for complete peace of mind.

2. Is cash on delivery secure?

Yes, our Cash on Delivery service allows you to receive your order before paying , ensuring a risk-free shopping experience.

General Questions

1. Why choose ZEYA over another brand?

At ZEYA , we create much more than jewelry. Each bracelet is a unique piece , combining aesthetics and energetic benefits. Here's what makes the difference:

  • Carefully selected authentic natural stones .
  • Handmade jewelry, made in Morocco , with artisanal know-how.
  • Ethical and sustainable commitment , respectful of materials and the environment.
  • Fast delivery and responsive customer service.
  • A jewel that has meaning , combining beauty, energy and well-being.
2. Do you offer gift wrapping?

Yes! We offer elegant gift wrapping to enhance your jewelry, available at an additional cost . You can add it when ordering.

3. Are your bracelets suitable for both men and women?

Our jewelry is unisex , designed to fit all styles and energies .